RETURNS & EXCHANGES
The products are fine, but I changed my mind
You must indicate your desire to return the item to us through email within 24-28 hours of having your order delivered.
Products with no quality-related issues must be returned within 7 days of receiving your order. starting from the day your order was delivered. Buyer is responsible for the shipping cost of such returns.
We are a small team & business curating authentic but small and upcoming brands; so processing returns are costly for us all. So there is a 30% restocking fee for return of products with no quality issue.
So to be fair to both sides have a good look at what you are ordering and be certain before you place your order.
This also helps our sustainability effort.
Returns not received within7 days from day your order was delivered. Will not be accepted for any form of refund.
Note: When a return is not logged in withing 7 days of delivery. Our brands hold the right to refuse Any refund.
At our (GGR) discretion. We as a platform independed on our brands can chose or not chose to offer a 50% refund back to the customer who returns an item late (after the 7days allowed). Please not that is is on a case by case and only at our discretion.
We respect our brands policy and hope you do as well. Any refund done after the 7 day return window is at our personal discretion. Which means that we as a platform still have to pay the brandsthe full cost of the item and get stock with your returned item.
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Products with quality problems
We guarantee all of our products against material and workmanship defects within the warranty period listed above. If a defect arises and a valid claim is received by Customer Service within the warranty/stated period, we can offer you an exchange, repair service, or new components for replacement.
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Returned items must comply with our returns policy:
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included, Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.
When trying on footwear, please do not mark the soles or damage the shoe box. If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable. Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
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Made-to-order items cannot be returned as they have been created to your specification
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We are not able to accept returns of certain beauty items (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish and remover) containing materials or ingredients that are flammable or pose a risk during the return shipping process. If you have any questions, contact us
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Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your ENDLEESS account or restrict future orders if your return behaviour is in breach of our Returns Policy.
Will I be refunded the cost of sending the item back to ENDLEESS if it is defective, damaged, or the incorrect item?
Yes
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Will I be refunded the cost of sending the item back to ENDLEESS if I request to return the product?
No
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3. Returns Costs & Methods
ENDLEESS does not offer a return label. Under the original condition, customers are expected to be responsible for the return cost or any additional costs incurred during the procedure. You can return via any shipping unit that provides the shipment service at your location. To guarantee your return process, please follow our policy and kindly provide the tracking code when you have dispatched the parcel.
Please bear in mind that any parcel that does not follow our return instruction process will be refused. ENDLEESS cannot guarantee your item will be found and returned/refunded, and no compensation is provided for incorrect items sent to ENDLEESS. Thus, please ensure you have sent a return request and received the approval email, which includes the return instruction.
We are not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (which is not always possible) and you would like them returned to you, we may ask you to cover the delivery cost.
*Please be aware that all unidentified returned items will be at ENDLEESS disposal after 30 days from the date of returning arrival
4. Return Restriction
We will not accept the return if we notice an unusual pattern or returns activity that does not comply with our Return Policy or returning item(s) are different from the original return requests, or the items returned don't match what you had ordered, then we might have to decline your parcel.
Under certain circumstances, we might have to deactivate your account and any associated accounts to prevent repeat unrightful actions and ensure fairness among our customers.
*If this happens to you and you think that the action was taken without your awareness or a mistake, please get in touch with Customer Service at SUPPORT@ENDLEESS.COM and we will be happy to discuss it with you.*
5. Back to Sender / Returned to Sender
Under certain circumstances, your order is undelivered and sent Back/Returned to the sender for the following reasons:
- Cannot contact recipient- Incorrect recipient information- Unpaid Import Duties & Customs- Refused Delivery
We will try our best to work this out and provide you with the most appropriate support that complies with our policy. Depending on each particular case, you might have to pay a re-shipping fee and/or Import Duties & Customs. We will contact you once we are notified about the above issue and provide you with relevant instructions.
*Please be aware that all Back to sender/Returned to sender items will be at ENDLEESS disposal after 30 days from the date of returning arrival
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You must indicate your desire to return the item to us through email within 24-28 hours of having your order delivered.
Note: Before Returning Products please Kindly contact us to receive an #RMA number and return shipping address for a seamless return. Failure to do so, could cause delay and problem in refund process.
REFUND
Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process and make sure it meets our return terms.
When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.
Note: We are not a payment processor . The time for your refund to show in your form of payment is dependent on the payment processor you choose when you made your payment.
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Please send your return tracking number to our team to keep an eye on the progress.
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Faulty items
If you receive an item that doesn't match the quality as presented on our website by the brand please contact us at SUPPORT@ENDLEESS.COM
We'll handle the issue .
Talk about your brand
With defective items, we expect customers to notice and provide evidence within 7 days of receipt of delivery. Evidence must be included:
- Unboxing video*- Photos
sent to our support centre via SUPPORT@ENDLEESS.COM for further assistance.
*Must have information to protect customer rights*
Please note that this return policy does not affect your statutory rights and therefore does not affect your right of cancellation as described above.
2. Original Condition
Note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs (stained or uncleanable, dirt, etc.) of use or damage, and have their original tags attached. Hygiene and our customers’ safety are highly important, so all items are inspected upon their arrival and returned.
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B. REFUND & COMPENSATION
1. Return & Exchange
Refunds are only issued back to your original form of payment. (this does not include the original shipping fee or return fee or re-stocking fee wehn and if it applies).
Refund is only available after we have received your returned item(s) and implemented a quality control procedure at our Centre.
Defective items and incorrect pieces are entitled to a full refund of the original payment.
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2. Cancellation & Refund
Most of our products are designed and Made-to-Order and we always try our best to provide you with the most accurate service; comply with our terms, so all cancellation requests cannot be made once your order has been confirmed! However, we will assist you to cancel your order if:
+ Your order is confirmed but one of the items is sold out. We offer a refund to the original Payment
+ Your order is cancelled by us due to unexpected reasons
- Invalid Address- Invalid Card Owner Identity- Missed Delivery (excluding the original shipping fee)- Back-to-sender / Returned-to-sender orders (excluding the original shipping fee)
*Please be aware that all unidentified returned items will not be refunded due to contradicting with our return policy
We will contact you as soon as the above issues arise, or do not hesitate to reach out to us at SUPPORT@ENDLEESS.COM if you would need assistance in regard to the above issues.
In case you need to make changes to your order, please contact us at SUPPORT@ENDLEESS.COM as soon as possible after the order is placed and we will try our best to assist you
- Remove duplicate items- Increase an item’s quantity.- Change your shipping address.- Change your email address.- Customize an item (extra fee might be applied)- Change your size- Upgrade shipping (If you already have a plan and need to expedite shipping)
*In case your order has been processed, your request for changes will not be applicable
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3. Refund Process
After the return package has reached us, we will process your refund. and notify you through an automated email.
After the refund is issued, it would take 3-5 business days to view it in your Store credit account or original account. Although we are aware that the process is lengthy, we always do our utmost to protect your rights while adhering to our standard operating procedure. We strongly advise against filing a dispute in relation to your return because doing so will complicate the process during the waiting refund period.
In case you do not see the amount in your account and if you have any concerns, please contact the customer service department.
Final sale, made-to-order items
Final sale items
Final sale items cannot be returned unless the item arrives not as presented in quality when delivered to you. If your order arrived in a flawed condition, please contact u at SUPPORT@ENDLEESS.COM
Made-to-order items
Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are misrepresented quality wise; when delivered to you.
PROOF
With defective items, we expect customers to notice and provide evidence within 7 days of receipt of delivery. Evidence must be included:
- Unboxing video*- Photos
sent to our support centre via SUPPORT@ENDLEESS.COM for further assistance.
*Must have information to protect customer rights*
Please note that this return policy does not affect your statutory rights and therefore does not affect your right of cancellation as described above.
2. Original Condition
Note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs (stained or uncleanable, dirt, etc.) of use or damage, and have their original tags attached. Hygiene and our customers’ safety are highly important, so all items are inspected upon their arrival and returned.